True

    বাতিঘরে আপনাকে স্বাগতম । আমাদের সকল শাখা এখন খোলা

Happy Returns & Replacement Policy

 

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer on the Baatighar Platform. Following situations may arise:

    1. Item was defective (Tron, Pages Missing)

    2. Item was damaged during the Shipping

    3. Products was/were missing

    4. Wrong item was sent.


Baatighar don’t want send to customer a wrong or damage product. But sometimes we may fail to fulfill your expectations, sometimes situations aren't by our side. But there is a trust between customers and Baatighar, So, for further ensuring and encouraging this trust Baatighar.com brings you The "Happy Return" policy. Where customers can return their books or products only if there's something happen with wrong. In that case Baatighar will give you fresh products in return. Because we believe that happiness should be returned if that happiness can't give you a smile. So, we returned it with proper happiness. We always want to bring a smile in your face and make you happier. We call this policy of ours "Happy Return".

If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:

    • If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition.

    • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

    • Refund/ replacement for products are subject to inspection and checking by Baatighar team.

    • Damages due to neglect, improper usage or Digital content such as e-books will not be covered under our Returns Policy.

    • Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.

    • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

    • If the item came with the free promotional items (including but not limited to gifts/ points/wallet money) the free item must also be returned/refunded.

    • You have to claim the return of the product within 3days. Sorry, a return isn't possible after the 3 days limit. 

    • Please note that Baatighar.com is not obligated to refund the user's money what he/she paid until the product status changed to "Returned".


How to return:

Contact Baatighar Customer Care team or by emailing contact@baatighar.com within 03 days after receiving your order.

There are two ways to return/replacement the product to us. In Dhaka City, we offer a free pick up service for your return/replacement. Other than Dhaka City, you have to send the product on your own to our office address.

Once we pick up or receive your return, we will do a quality check of the product at our end and if a return is invalid, we will replace the product with a new one or we will proceed with the refund.


 Refund Policy

    • The refund will be processed after we have completed evaluating your return.

    • Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.

    • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

    • If you have selected Cash on Delivery (COD), there is no amount to refund because you haven't paid for your order.

    • For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective.

    • If online payment is made once more due to technical error, payment refund will be made.

    • You will receive a refund anytime between 7-10 working days. If you don’t receive refund within this time, please write to us at contact@baatighar.com and we shall investigate.